Refund policy

RETURN AND REFUND POLICY

 

Last Updated: July 21st 2026

DumplingStory®;(“we,” “us,” or “our”) is committed to providing high-quality products. By making a purchase on our website, you (the “Customer”) strictly acknowledge and agree to the terms outlined in this Return and Refund Policy.

 

1. ALL SALES ARE FINAL

 

Strictly No Returns or Exchanges. To protect the integrity of our inventory and business operations, all sales made through DumplingStory® are considered final. We do not accept returns of physical goods to our facility under any circumstances.

By completing a purchase, you acknowledge that you are not entitled to return the product for a refund, store credit, or exchange simply because you have changed your mind, ordered the wrong size, or decided the product does not suit your specific needs.

 

2. DISCRETIONARY REFUND POLICY (DAMAGED/DEFECTIVE ONLY)

 

Refunds or partial refunds are granted solely at the discretion of DumplingStory® and are reserved exclusively for cases where an item is delivered in a damaged or defective state.

We are not legally obligated to provide a refund unless the product is proven to be defective upon arrival. Any refund issued is a gesture of goodwill and strictly adheres to the procedure below.

 

3. ELIGIBILITY WINDOW

 

To be considered for a discretionary refund due to damage or defect, you must contact us within 14 calendar days of the timestamp marking the package as "Delivered" by the courier.

Requests submitted after this 14-day window will be automatically rejected.

The timeline begins the moment the carrier marks the package delivered, not when you physically open it.

 

4. MANDATORY PROOF OF DAMAGE (UNBOXING EVIDENCE)

 

To prevent fraudulent claims, DumplingStory® enforces a strict evidence policy. To open a claim, you must email info@shopds.store with the subject line: "Defect Claim - Order #[Number]" and include the following:

Clear Description: A detailed written account of the defect or damage.

Visual Evidence: High-resolution photographs clearly showing the defect.

Unboxing Video (Preferred/Highly Recommended): A continuous video clip showing the package being opened and the defect being discovered immediately.

Note: If the provided evidence is blurry, edited, or insufficient to prove that the damage occurred prior to the customer’s possession, DumplingStory® reserves the full right to deny the refund request immediately.

 

5. NON-QUALIFYING SCENARIOS (NO REFUNDS)

 

For the avoidance of doubt, no refunds or replacements will be issued for the following scenarios:

Sizing Issues: You ordered the wrong size, or the item does not fit as expected. We provide sizing charts/descriptions, and it is the Customer’s responsibility to review these prior to purchase.

Aesthetic Preferences: You are unsatisfied with the color, texture, or general look of the product in person compared to your screen (monitor settings vary).

Change of Mind: You no longer want the item.

User Error: Damage caused by the Customer opening the package with scissors/knives, improper washing, or mishandling of the product.

Shipping Delays: Delays caused by the carrier are outside our control and are not grounds for a refund. However, DumplingStory® can provide partial refunds, with the sole discretion of DumplingStory® after close communication with the customer about shipping delays.

 

6. REFUND PROCESS AND RESOLUTION

 

If—and only if—your claim is approved by our team:

No Return Required: Do not send the item back to us. We do not accept physical returns.

Resolution: We may, at our sole discretion, offer:

A full refund to the original payment method.

A partial refund commensurate with the damage.

A store credit.

Processing time for approved refunds is typically [5-10] business days, depending on your financial institution.

 

7. CHARGEBACKS AND DISPUTES

 

By purchasing from DumplingStory®, you agree that you will not initiate a chargeback or dispute with your credit card issuer or payment processor (e.g., PayPal, Stripe) without first attempting to resolve the issue directly with us according to this policy.

Initiating a chargeback for a valid transaction, or contradicting the terms explicitly agreed to here (such as "All Sales Final"), constitutes a breach of these Terms. DumplingStory® reserves the right to present this policy and your acceptance of it as evidence to the financial institution to contest the dispute.

For any inquiries, please contact: info@shopds.store