Shipping policy
SHIPPING POLICY
Last Updated: May 8th 2026
DumplingStory® (“we,” “us,” or “our”) is dedicated to delivering your order as efficiently as possible. However, to maintain our business operations and product quality, we strictly adhere to the following Shipping Policy. By placing an order with us, you (the “Customer”) agree to the terms outlined below.
1. PROCESSING TIME VS. SHIPPING TIME
Please note clearly that Processing Time is different from Shipping Time.
Processing Time: This is the time it takes for us to verify your order, conduct quality checks, and pack the item. Our standard processing time is [1-3] business days (excluding weekends and holidays).
Shipping Time: This is the time the carrier takes to deliver the package once they pick it up from our facility.
Note: All timelines are estimates. While we aim to ship promptly, high volume periods (e.g., holidays, sales events) may cause delays. Such delays do not constitute a breach of contract and are not grounds for a refund or cancellation.
2. TRANSFER OF RISK AND TITLE (CRITICAL)
All items purchased from DumplingStory® are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Once we hand the package to the shipping carrier (e.g., USPS, UPS, FedEx, DHL), DumplingStory® is no longer liable for the shipment.
We are not responsible for lost, stolen, damaged, delayed, or misdirected packages.
3. LOST, STOLEN, OR DAMAGED PACKAGES
Because risk transfers to you once the package ships, we do not offer refunds or replacements for packages marked as "Delivered" by the carrier but claimed as missing (e.g., porch piracy/theft).
If your package is lost or damaged in transit:
File a Claim: You must file a claim directly with the shipping carrier using your tracking number.
Carrier Liability: The shipping carrier is solely responsible for the safe delivery of your package.
Our Role: While we are not liable, we can provide you with the shipping documentation needed to file your claim with the carrier upon request.
4. SHIPPING ADDRESS ACCURACY
The Customer is solely responsible for providing a complete and correct shipping address at checkout. Our system prints labels exactly as entered by the Customer.
Wrong Address: If you provide an incorrect address and the package is returned to us, deemed undeliverable, or delivered to the wrong location, DumplingStory® is not responsible.
Reshipping Costs: If a package is returned to us due to an address error, you will be responsible for paying the cost to reship the item. If you choose not to reship, the item is forfeited, and no refund will be issued, in accordance with our "All Sales Final" policy.
5. ORDER TRACKING
Once your order has shipped, you will receive an email containing your tracking number.
Please allow up to 48 hours for the tracking information to update in the carrier's system.
If the tracking shows "Pre-Shipment" or "Label Created" for an extended period, it generally means the carrier has the package but has not scanned it at the initial distribution hub yet. This is common and outside our control.
6. INTERNATIONAL SHIPPING & CUSTOMS (DDU)
For international orders, DumplingStory® operates on a DDU (Delivered Duty Unpaid) basis.
Duties & Taxes: You are responsible for paying all applicable import duties, taxes, and customs fees levied by your country’s customs authority. These fees are not included in your checkout total.
Refusal to Pay: If you refuse to pay these fees and the package is returned to us or destroyed by customs, no refund will be issued. The sale remains final.
Customs Delays: We are not responsible for delays caused by customs clearance processes.
7. FORCE MAJEURE (UNCONTROLLABLE EVENTS)
DumplingStory® shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or interruption or failure of electricity or telephone service.
8. MODIFICATIONS TO SHIPPING SERVICE
We reserve the right to change shipping carriers or methods at our sole discretion to ensure the package arrives in the most efficient manner, provided the service level is comparable to what was selected.
For any inquiries, contact us at: info@shopds.store